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Sometimes the obvious is not something we easily learn and remember.

I was watching a movie last night where the lead character spoke about how we might only be known by our reputation.

Why is this important?

Whether as individuals or organizations, there are people with who we don’t have a history of human interaction with, yet they come to “know” us anyway by what they hear, read or see. …

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It’s surprising to some people and organizations as well to learn that arrogance is destructive to reputation. What is it that we should know yet might not fully comprehend?

Carrying oneself with arrogance is believing, consciously or subconsciously, that its practice is somehow beneficial. This thinking and belief system, regardless of experiences, is of course problematic because it’s a false conclusion.

Those who willingly entrap themselves with this mindset don’t realize this behavior creates a multitude of problems, not only for others but themselves.

Arrogance doesn’t inspire “liking,” a trait of influence. It doesn’t convey credibility, build trust or lead to connection, influence and persuasion. …

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It feels good to be confident, to believe and know you’re accurate in your assessments, to feel “I’m right.” It’s worthwhile to remember when you think of critics and especially when those same critics are acting as enemies.

Humans crave the psychological reward of confidence so much that they can, at times, manipulate themselves into that state of mind. Other times, they genuinely do feel incredibly intelligent and perceptive even while unknowingly moving into a state of overconfidence.

Regardless, whenever anyone — us or other people — do this, it’s an illusion being interpreted as reality and a compromised state of thinking. That doesn’t change what is transpiring however. …

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Matt Lauer (photo) badly damaged his name, reputation and career due to his belief system and inappropriate behavior with women. He’s been paying a price for it that has reportedly caused him significant distress. However, is Lauer doing what is culturally expected to regenerate quality work opportunities?

It doesn’t appear so and that means he continues to be a contributor to his ongoing suffering.

Where Is Matt Lauer Now? Checkup Three Years After Sexual Assault Scandal, is a recent article about the subject, written by Cortney Drakeford, published in the International Business Times.

In it, he is reported to have said he was “falsely accused of rape” by Brooke Nevils and that he is angry at writer Ronan Farrow for Farrow’s book “Catch and Kill, in which Lauer’s alleged behavior was detailed. …

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How do you repair your reputation with a client if you’ve made a significant error?


Hi Paul,

That you’re asking shows a lot about the quality of your character.

What your client likely desires is that you take prompt and full ownership of the significant error, offer up immediate, sincere remorse and extend the highest-quality apology that shows you clearly realize the magnitude of the error and how it negatively impacted them.

They want to see you put yourself in their shoes and really, deeply care about how the error has negatively impacted them. …

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It’s not comfortable and agreeable to the ego to go out of one’s way to find someone to say ‘no’ to them. That answer seems to come often enough to us without trying. To want to hear it more might seem a little twisted.

Yet it’s really a sign of strength. It takes poise, humility and wisdom to do it.

“I look for people who will say ‘no’ to me. I look for people who have their own mind,” said John Kerry, a former Secretary of State who now will work as special presidential envoy for climate.

Seeking out people who will say ‘no’ takes curiosity, self assuredness and courage. Not everyone can bring themselves to this state of mind. It’s not easy, yet it is possible. …

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Rock bottom. No one wants to be there yet people end up in the pit anyway. Sometimes, that’s been, is or will be us. Some people have an extended stay. Others depart to rebuild lives, name and reputation. Yet that doesn’t happen until the mind and behavior stops doing at least one thing.

“When I’m at the bottom looking up, the main question may not be ‘how do I get out of this hole?’ In reality, the main question might be ‘how do I get rid of the shovel that I used to dig it?

Craig D. Lounsbrough
Licensed Professional…

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Colin Kaepernick is understandably hurt, angry and resentful at still not being employed as a quarterback with an NFL team. Yet he likely doesn’t recognize that he is part of the reason for his misery, just not for the reason Kaepernick feels.

The common narrative is he is being blackballed for daring to kneel and speak out against racial injustice and continuing to boldly, courageously do so.

“1,363 days of being denied employment. Still putting in work with [Eric Reid]. Still going hard 5 days a week. #StillReady #StopRunning.”

Colin Kaepernick tweet

Could this be not so much matter of illegal and indecent behavior on behalf of potential employers and more so possibly a show of entitlement? …

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What would you do — your employer demands you forfeit a personal belonging and chunk of your privacy to retain your good standing and pay level in the organization. Do you do it? Why — or why not?

“If you haven’t done anything wrong, you have nothing to worry about.”

Maybe you’ve heard people use that stock line as a blanket statement in response to questions about authority. Yet would you accept it if it was communicated to you in response to, say, turning over your cell phone, if your employer asked for it?

Would you see the value of giving it to them as proof of your innocence over concerns or worse, allegations? Or would you see it as outside of reasonable expectations and a violation of what is ethical, moral or legal? …

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Highly accomplished men’s basketball coach Gregg Marshall, of his own unsavory doing, is done at Wichita State University.

He resigns today as the leader of the Shockers’ basketball program, his name and reputation — once glorious — now stained after stories of a temper run amok and physical and verbal abuse towards players and at least one assistant coach.

Marshall will walk away with an agreement to pay him $7.75 …


Reputation Specialist Essays

Michael Toebe is a specialist for reputation, scandal and crisis, writing on those topics and stories in the news regarding individuals and organizations.

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